FAQ
Frequently Asked Questions
Welcome to Ranjit Collection. Find answers to common questions about our products, orders, payments, shipping, cancellations, returns and refunds.
1. Products and Orders
What is Ranjit Collection?
Ranjit Collection is an online clothing store offering clothing products to customers. Please check the individual product page for available sizes, colours, descriptions and prices.
How can I place an order?
Browse our website, select your preferred product, choose the available options and follow the checkout instructions to place your order. Please review your delivery address and order details before confirming your purchase.
How can I check my order details?
Please refer to your order confirmation or contact our customer support team with your registered contact details and order information for assistance.
Can I change my order after placing it?
Order changes may be possible before the order is processed or dispatched. Please contact us as soon as possible. Changes cannot be guaranteed once processing or dispatch has started.
2. Payments
What payment methods are accepted?
Available payment methods will be displayed at checkout. Please select one of the payment options shown on our website to complete your purchase.
Is online payment secure?
Payments are processed through the payment options made available at checkout. Never share your OTP, PIN, password or other confidential payment credentials with anyone.
What should I do if my payment is deducted but my order is not confirmed?
Please allow some time for the payment status to update. If your order is still not confirmed, contact us with your payment reference or transaction ID. Do not share your OTP or PIN.
3. Shipping and Delivery
How long does delivery take?
Orders are generally processed within 1–3 business days. Delivery is estimated at 3–7 business days after dispatch. Actual delivery times may vary depending on your location, courier service and other circumstances.
Do you deliver to my location?
Delivery availability depends on the serviceability of your address. Please enter your complete delivery address during checkout to check whether delivery is available.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery period, please contact our support team with your order details so we can assist you.
4. Cancellation, Returns and Refunds
Can I cancel my order?
Cancellation requests may be accepted before an order is processed or dispatched. Please contact us promptly. For complete details, review our Cancellation Policy.
Can I return a product?
Eligible products may be returned within 7 days of delivery if they are damaged, defective, incorrect or materially different from the product description, subject to our Return & Refund Policy and its conditions.
How do I request a return?
Contact our customer support team within the applicable return period. Provide your order details and a description of the issue. Photographs may be requested to help assess a damaged, defective or incorrect item.
When will I receive my refund?
Once an eligible return or refund request is approved, refunds are generally initiated within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible after delivery and provide your order details along with photographs of the product, where applicable. We will review your request according to our Return & Refund Policy.
5. Customer Support
How can I contact Ranjit Collection?
Business Name: Ranjit Collection
Owner: Ranjit Kumar
Email:
krranjitkumar.1195@gmail.com
Phone:
+91 8409583401
Address: Ward No. 04, Sukhasan
(Part in Kishanpur), Supaul, Bihar – 852138, India
Where can I read your store policies?
Please visit the relevant pages on our website to review our Privacy Policy, Terms & Conditions, Cancellation Policy, Shipping & Delivery Policy, and Return & Refund Policy.
If your question is not answered here, please contact our customer support team for further assistance.